.png)
ABOUT US
The Parallel Group is a proudly South African home maintenance membership provider dedicated to helping homeowners protect and maintain one of their most valuable investments—their homes. We believe that unexpected repairs should not become unexpected financial burdens.
Our membership gives clients access to trusted, qualified professionals for a wide range of home maintenance services, including plumbing, electrical repairs, tiling, general handyman services, and more. Through affordable monthly membership options, we provide fast, reliable assistance and quality workmanship when our members need it most.
At The Parallel Group, our mission is to deliver exceptional service, transparent communication, and dependable maintenance solutions that give our members confidence and peace of mind. Whether it's a leaking pipe, a faulty electrical outlet, or routine home repairs, our experienced maintenance teams are committed to keeping your home safe, functional, and well maintained.
We take pride in building lasting relationships with our members through professionalism, integrity, and a customer-first approach. Every repair is carried out with attention to quality, safety, and care because we understand that your home deserves nothing less.
Our Vision
To become South Africa's most trusted home maintenance membership provider by delivering affordable, reliable, and innovative maintenance solutions that improve the lives of homeowners nationwide.
Our Mission
-
Provide affordable home maintenance memberships for every household.
-
Deliver prompt, professional, and high-quality repair services.
-
Build long-term relationships based on trust, reliability, and exceptional customer service.
-
Protect homeowners from the financial impact of unexpected maintenance costs.
-
Continuously expand our network of skilled technicians to serve communities across South Africa.
-
Our Core Values
-
Integrity – We conduct business honestly and ethically.
-
Quality – We are committed to delivering workmanship you can trust.
-
Reliability – We respond quickly and complete every job professionally.
-
Customer Focus – Our members are at the heart of everything we do.
-
Excellence – We continually strive to exceed expectations.
-
The Parallel Group
Protecting Homes. Preserving Value. Delivering Peace of Mind.
Best Value
My Bronze Home-Care Cover
399
Every month
+R 98 Once-Off Admin Fee
Valid until canceled
Claims Support
Best Value
My Silver Home-Care Plan
899
Every month
+R 98 Once-Off Admin Fee
Valid until canceled
24/7 Customer Support
Claims Assistance
Value Add-Ons
Retrenchment Cover (Lite)
Best Value
My Gold Home-Care Plan
1 599
Every month
+R 98 Once-Off Admin Fee
Valid until canceled
Customer 24/7 Support
Priority Requests
Access Benefits
Best Value
My Executive Home-Care Plan
2 499
Every month
+R 98 Once-Off Admin Fee
Valid until canceled
Maintenance benefits of up to R100,000 per year
Dedicated member support
Enjoy substantial discounts
Personalised maintenance guidance
Proactive home care and premium member benefits
Retrenchment Cover
Home Maintenance Membership vs Traditional
Home Insurance
While traditional home insurance is designed to protect against major insured events such as fire, storms, theft, or accidental damage (depending on the policy), The Parallel Group Home Maintenance Membership focuses on helping members manage the cost and inconvenience of everyday home maintenance and repair services.
The Parallel Group Home Maintenance Membership
Affordable monthly membership.
Fast access to qualified maintenance professionals.
Assistance with everyday home maintenance.
Plumbing repairs.
Electrical repairs.
Tiling repairs.
General handyman services.
Preventative maintenance support.
Priority service for members.
Exclusive member discounts on additional maintenance and renovation services.
Loyalty rewards and referral incentives.
Annual home maintenance inspections on selected plans.
Lifestyle benefits designed to help keep your home in excellent condition.
Traditional Home Insurance
Typically provides financial cover for insured events such as:
Fire damage.
Storm and weather-related damage.
Theft and burglary.
Certain accidental damage.
Structural damage (subject to policy terms).
Liability cover (where included).
Insurance policies generally involve underwriting, policy conditions, exclusions, excess payments, and claim assessments. Cover depends on the specific policy purchased and the insurer's terms and conditions.
Why Members Choose The Parallel Group
Many homeowners experience maintenance issues that are part of normal property ownership rather than insured events. The Parallel Group helps members access reliable maintenance services for these everyday needs through a convenient membership model.
Our focus is on:
Helping homeowners maintain their properties.
Providing access to trusted maintenance professionals.
Encouraging preventative maintenance.
Delivering value-added member benefits.
Making home maintenance simpler and more predictable.
The Parallel Promise
We are committed to helping members keep their homes safe, functional, and well maintained through professional maintenance services and exceptional customer support.
The Parallel Group
Maintaining Homes. Creating Peace of Mind.
Bronze Home-Care Plan – R399 per Month
The Bronze Home-Care Membership is designed for individuals, couples, and small households looking for affordable protection against everyday maintenance issues. Members receive up to five approved call-outs per year with an annual maintenance benefit of up to R15,000. Services include plumbing repairs, electrical repairs, general handyman assistance, and minor tiling repairs performed by trusted professionals. Members also enjoy priority booking, access to a 24/7 emergency advice line, home contents inventory assistance, appliance maintenance reminders, exclusive discounts on additional maintenance services, pest control, painting, and garden maintenance. Loyalty rewards, referral incentives, and seasonal promotions add even more value, giving members peace of mind while helping them reduce unexpected home repair costs.
Silver Home-Care Plan – R899 per Month
The Silver Home-Care Membership offers enhanced protection for growing families and homeowners seeking greater maintenance support. Members enjoy up to eight approved call-outs annually with maintenance benefits of up to R25,000. Cover includes plumbing, electrical, tiling, carpentry, lock and door repairs, gutter repairs, and general handyman services. Additional benefits include priority scheduling, discounted renovation services, a 24/7 emergency advice line, appliance maintenance reminders, home contents inventory assistance, and exclusive member discounts on painting, pest control, and garden maintenance. Silver members also qualify for loyalty rewards, referral bonuses, and seasonal promotions, making this package ideal for homeowners wanting comprehensive maintenance support throughout the year.
Gold Home-Care Plan – R1,599 per Month
The Gold Home-Care Membership delivers premium home maintenance protection for homeowners who want maximum value and convenience. Members receive up to twelve approved call-outs per year with an annual maintenance benefit of up to R50,000. Services include plumbing, electrical, carpentry, tiling, ceiling repairs, minor roof leak repairs, window and door repairs, emergency maintenance assistance, annual roof inspections, and annual gutter cleaning. Gold members also benefit from priority response, a 24/7 emergency advice line, home contents inventory assistance, appliance maintenance reminders, exclusive discounts on renovations and maintenance services, pest control, painting, and garden maintenance. Loyalty rewards, referral incentives, and annual preventative inspections help keep homes safe, well maintained, and protected all year round.
Our Legacy
The Parallel Group was founded on one simple belief: every family deserves access to affordable, reliable home maintenance without the stress of unexpected repair costs.
In a time when rising living expenses and economic uncertainty are placing increasing pressure on households, four entrepreneurs from different professional backgrounds came together with a shared vision—to create a practical solution that helps ordinary people protect their homes while making it easier to manage their monthly budgets.
Having witnessed how unexpected plumbing, electrical, and maintenance repairs can disrupt families financially, they recognised the need for a smarter, more accessible approach. Their goal was to develop a membership that focuses on preventative maintenance, trusted workmanship, and ongoing support, helping members reduce the financial impact of everyday home repairs.
The concept behind The Parallel Group draws inspiration from successful membership and home assistance models that have been adopted in various countries around the world. These models have demonstrated the value of proactive maintenance, predictable monthly budgeting, and access to qualified service providers, giving homeowners greater confidence and peace of mind.
Today, The Parallel Group brings that philosophy to South Africa through an affordable membership designed with local families in mind. More than a maintenance provider, we are building a community of homeowners who value security, reliability, and financial freedom.
Every membership represents our commitment to helping families spend less time worrying about unexpected maintenance costs and more time investing in what truly matters—their homes, their futures, and the people they love.
This is more than a business. It is a movement to make quality home maintenance accessible, affordable, and dependable for every South African household.
The Parallel Group
Maintaining Homes. Creating Peace of Mind. Building a Legacy Together.